SHIFTA Bike Ltd – PLATFORM Terms & Conditions

Version: 1.0 | Effective date: 15 October 2025 | Jurisdiction: England & Wales

Plain-English SHIFTA tone with full legal coverage and citations to UK law. This is the single rulebook for riders, Verified Sellers, Casual Sellers, Customers and SHIFTA. If you use the platform, you agree to these terms.

Company: SHIFTA Bike Ltd (company no. 16509312). Registered office: Unit 3 Enterprise Complex, Walmgate, York, YO1 9TT.

Contact: support@shifta.bike | Disputes: disputes@shifta.bike | Privacy: privacy@shifta.bike

How to read this document

We write like humans. Short sentences, straight talk. Where we cite laws, it’s so you (and regulators) know what rights apply. This document is binding. If there’s ever a clash between our plain talk and the law, the law wins.

1. Who we are & acceptance
2. Key definitions
3. Using SHIFTA (eligibility, conduct)
4. SHIFTA’s role (marketplace vs our own stock)
5. Account types (Verified Sellers, Casual Sellers)
6. Payments (Stripe Connect, escrow, chargebacks)
7. Listing rules (accuracy, safety, ownership)
8. Prohibited & restricted items
9. VAT, pricing & fees
10. Buyer rights (cooling‑off, faults, remedies)
11. Returns & refunds (SHIFTA stock vs marketplace)
12. Delivery, risk & logistics
13. Disputes & complaints (internal + ADR)
14. Rewards & prize draws
15. Data protection & privacy (UK GDPR)
16. Intellectual property & user content
17. Platform availability & security
18. Liability & indemnities
19. Suspension, termination & consequences
20. Changes to terms
21. Miscellaneous (severability, waiver, assignment, third‑party rights)
22. Governing law & jurisdiction
23. Contact details
24. Change log

1. Who we are & acceptance

We’re SHIFTA Bike Ltd (“SHIFTA”, “we”, “us”). We run a UK marketplace for bikes, parts and accessories. Sometimes we sell our own new stock (“New Stock”). Most of the time, we connect Buyers with Sellers and keep the payments clean and safe.
By using SHIFTA — browsing, creating an account, listing, buying, messaging — you accept these Terms & Conditions (“Terms”). If you don’t accept them, don’t use SHIFTA.
We aim for plain English, but this is still a legal contract between you and SHIFTA.

2. Key definitions

Buyer: anyone who purchases goods via SHIFTA.
Verified Seller: a seller that has passed our verification (identity, business information and KYC/AML through Stripe Connect) and is allowed to trade as a trusted seller on the platform. A Verified Seller must comply with UK consumer law when selling to consumers.
Casual Seller: a private individual selling their own kit once in a while. Not a business seller, but still bound by criminal and civil laws on fraud and misrepresentation.
Marketplace Item: any good listed by a Verified Seller or Casual Seller via the platform.
New Stock: goods sold directly by SHIFTA. For these sales, SHIFTA is the seller.
Stripe Connect: the payment service we use to process all payments, do KYC/AML checks and pay out sellers.
Contract: the legally binding agreement for a sale of goods. For Marketplace Items, the contract is between Buyer and Seller. For New Stock, the contract is between Buyer and SHIFTA.
Working Day: Monday–Friday other than UK bank holidays.

3. Using SHIFTA (eligibility, conduct)

• You must be 18+ to open an account. (Consumer law expects adults to contract.)
• Keep your login secure. Activity under your account is your responsibility.
• Use the platform lawfully. You must not list or sell stolen, counterfeit or unsafe items; mislead people; infringe IP; harass; spam; or try to bypass our payment system.
Legal references: Misrepresentation Act 1967; Fraud Act 2006; Consumer Protection from Unfair Trading Regulations 2008 (CPRs).

4. SHIFTA’s role (marketplace vs our own stock)

SHIFTA is a marketplace facilitator. For Marketplace Items, we are not the seller and not a party to the sales contract — the contract is between Buyer and the relevant Seller. For New Stock, we are the seller.
We will clearly show at checkout whether you’re buying from SHIFTA (New Stock), a Verified Seller or a Casual Seller. We also show where a Seller is a business so that consumer rights are crystal clear. (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; Consumer Rights Act 2015.)

5. Account types

5.1 Verified Sellers

To become a Verified Seller, you must complete Stripe’s KYC/AML checks and provide accurate business info. You agree that:
• You’re trading as a business and will comply with consumer laws when selling to consumers (Consumer Rights Act 2015; Consumer Contracts Regulations 2013).
• You will display accurate identity and contact details as required by the e‑commerce rules (Electronic Commerce (EC Directive) Regulations 2002).
• You will honour statutory rights (cooling‑off, refunds for faulty goods, repair/replace obligations).
• You are responsible for your taxes, VAT registration and invoicing (VAT Act 1994).
• You will only list items you own and that meet UK product safety standards (General Product Safety Regulations 2005, plus any specific regulations).

5.2 Casual Sellers

Casual Sellers are private individuals. Consumer law on cooling‑off and implied warranties usually does not apply to private‑to‑consumer sales, but criminal/civil laws on fraud, stolen goods and misrepresentation still apply. If you act like a business (volume/frequency/profit intent), you may be treated as a business seller in law.
We may convert or require you to become a Verified Seller if your activity looks like a business.

6. Payments (Stripe Connect, escrow, chargebacks)

All payments run through Stripe Connect, governed by the Payment Services Regulations 2017. Here’s the flow:
• The Buyer pays at checkout. Stripe holds funds until delivery is confirmed by the Buyer or a holding period expires without a dispute.
• Verified Sellers receive payouts to their bank once they’ve passed Stripe KYC/AML (Money Laundering Regulations 2017). Casual Sellers may have slower payouts or limits.
• We may freeze or delay payouts if there’s suspected fraud, policy breach, non‑delivery or an active dispute.
• Chargebacks: if a cardholder disputes a charge, Stripe’s scheme rules apply. We may debit the Seller for chargeback amounts, fees and costs where the Seller is responsible.
• Taxes: Sellers are responsible for VAT and other taxes. SHIFTA is not your tax agent.
• Errors: we may correct payment errors and set‑off amounts you owe us against your future payouts.

7. Listing Rules (Accuracy, Safety, Ownership)

When you list an item on Shifta, you confirm and agree that:
Ownership & Rights
You legally own the item or have full authority to sell it.
The item is free from third-party claims, finance agreements, or theft.
Accuracy & Transparency
Listings must be accurate, complete, and not misleading.
Photos must be of the actual item for sale (not just stock images), unless expressly permitted for new products.
You must clearly state the item’s condition (new, used, refurbished, spares/repairs).
Any defects, modifications, or repairs that could affect safety, performance, or value must be disclosed.
Safety & Legality
Items must be safe and legal for UK sale and use.
You must comply with all applicable safety standards, including for items such as helmets, lights, batteries, e-bikes and electrical accessories.
Items subject to legal age restrictions (e.g. knives, energy gels with caffeine, etc.) may not be listed without complying with those restrictions.
Serial Numbers & Checks
Serial/frame numbers must be genuine and intact.
You will cooperate with verification checks against stolen-bike databases or other records if requested.
Prohibited Listings
You must not list:
• Stolen, counterfeit, or illegal goods
• Items that infringe intellectual property rights (e.g. fake branded gear)
• Hazardous or recalled products
• Items prohibited under UK law or our Community Standards
Photos & Intellectual Property
You must own the rights to photos, descriptions, and media you upload, or have permission to use them.
You grant Shifta a non-exclusive licence to display and promote your listings across the platform, apps, and marketing channels.
Platform Rights

We may edit, hide, or remove listings we reasonably believe are unsafe, unlawful, misleading, infringing, or damaging to community trust.

We may suspend or take action against accounts that repeatedly breach these rules.

8. Prohibited & Restricted items

You must not list:
• Stolen goods, items with tampered or removed serial/frame numbers.
• Counterfeit or trademark‑infringing goods (Trade Marks Act 1994).
• Unsafe items: cracked frames, structurally compromised forks, recalled products, expired or visibly damaged helmets, lithium batteries without conformity markings, home‑made e‑bike conversions that breach UK law, chargers without UKCA/CE where required.
• Items that breach product safety law: General Product Safety Regulations 2005; Supply of Machinery (Safety) Regulations 2008; Electrical Equipment (Safety) Regulations 2016; PEDAL CYCLE safety standards; and any applicable standards for lights, batteries and chargers.
• Weapons or items designed to cause harm.
Restricted items may require extra proof, testing or disclaimers. We may request evidence of compliance (e.g. conformity/recall checks).

9. VAT, pricing & fees

Prices must be clear, inclusive of VAT where applicable. Verified Sellers must display correct VAT treatment and provide VAT invoices on request (Price Marking Order 2004; VAT Act 1994).
We may charge platform fees, listing upgrades or logistics fees as shown at checkout or in your seller dashboard. We can change fees with notice.

10. Buyer rights (cooling‑off, faults, remedies)

Buying from SHIFTA (New Stock) or a Verified Seller (business‑to‑consumer):
• Cooling‑off: 14 days from delivery to change your mind for most goods (Consumer Contracts Regulations 2013). You must keep goods in condition you received it in. You pay return postage unless the item is faulty or we say otherwise.
• Faulty goods: Consumer Rights Act 2015 gives you a 30‑day short‑term right to reject for a refund; and up to 6 months where the seller must repair or replace if a fault emerges (after one attempt, you can usually seek a refund).
Buying from a Casual Seller (private sale):
• Usually no statutory cooling‑off right. However, the item must match the description. If it was misdescribed or fraudulently represented, you can seek remedies under the Misrepresentation Act 1967 and Fraud Act 2006.
Nothing in these Terms limits your non‑excludable rights.

11. Returns & Refunds (process & timelines)

11.1 SHIFTA New Stock

• Change of mind: 14 days from delivery to tell us; 14 more days to return. Refund within 14 days of receiving the goods back (Consumer Contracts Regulations 2013).
• Faulty: return is free; we refund or replace per Consumer Rights Act 2015.

11.2 Verified Sellers (business)

• Must honour the same consumer rights as above. Sellers should process refunds within 14 days of agreeing to refund or receiving goods back, whichever applies.

11.3 Casual Sellers (private)

• No general right to change mind. If misdescribed, you may return at the seller’s cost; disputes go through our process.

12. Delivery, risk & logistics

• Sellers must ship within the timeframe stated on their listing or checkout screen. Provide tracking where possible.
• Risk passes to the Buyer on delivery. If the item is lost or damaged in transit before delivery, that’s on the Seller or their carrier.
• Extra delivery charges to remote areas must be made clear before checkout (Consumer Contracts Regulations 2013).
• If a bike arrives obviously damaged, refuse delivery where possible and contact us immediately.
• If SHIFTA Logistics is used, our separate logistics terms apply and form part of these Terms.

13. Disputes & complaints (internal + ADR)

• Raise disputes to disputes@shifta.bike with your order number, timeline and evidence (photos, messages, courier info).
• We’ll acknowledge within 2 Working Days and aim to decide within 10 Working Days. Complex cases may take longer.
• We can hold payouts while we investigate. We may request return of goods, additional evidence or expert inspection.
• If we cannot resolve it, you may use Alternative Dispute Resolution (ADR) under the Consumer Rights (Competent Authorities and Information) Regulations 2015. We’ll give details of an appropriate ADR entity on request. This does not affect your right to go to court.
• Our decision on platform access (suspension/termination) stands regardless of ADR outcomes.

14. Rewards, Ticket Purchases & Prize Draws

We use rewards, ticket allocations and free prize draws to encourage engagement on the SHIFTA platform. These terms sit alongside any rules shown on the draw page or within a campaign, and both apply at the same time.

14.1 Free Entry & Compliance

Our prize draws are promotional in nature. They are not classed as gambling under UK law.
A genuine free entry route is always available through SHIFTA platform engagement — for example: creating listings, leaving reviews, logging in, inviting friends, referring new users, or completing other promoted activities.
Unless stated otherwise, prize draws are open to UK residents aged 18 and over.

14.2 Tickets: Earnings, Purchases & Allocations

Earning Tickets
Tickets may be earned through platform engagement, promotions, or community contributions. These methods may change from time to time.
We may also allocate tickets at our discretion as part of promotions, goodwill gestures, contests, or community rewards.
Tickets earned through engagement or allocation may be deducted if users breach platform rules (for example: deleting listings to avoid fees, exploiting features, or breaching Community Standards). In serious or repeated breaches, users may enter a negative ticket balance.

Purchasing Tickets
Users may purchase tickets directly within the platform.
All purchases are final and non-refundable, regardless of whether the tickets are later used.
Purchased tickets are instantly credited to your account at the point of payment. Once credited, they cannot be cancelled, reversed, exchanged or refunded.
Purchased tickets have no monetary value and cannot be withdrawn, traded, sold or converted to cash. They cannot be transferred to another user or another account under any circumstance.

Ticket Value
Tickets are a digital token used solely for entry into SHIFTA prize draws and incentives.
They are not a balance, wallet, financial instrument, debt, investment or stored value.

14.3 Eligibility & Geographic Restrictions

Entries are available only to UK residents.
Users outside the UK may still earn or purchase tickets through platform activity; however, entries made from outside the UK are ineligible and will not be counted in prize draws.
Any entries or purchases made by non-UK residents are not refundable.

14.4 Winner Selection

Winners are selected at random from all valid entries using our draw system, which is powered by third-party software.
Our decision is final unless there is a proven technical or administrative error.

14.5 Identity Verification

To protect genuine community members and prevent fraud, we may ask the winner to provide valid photo ID (e.g. passport or driving licence) to confirm that the name and address match the SHIFTA account.
Verification is visual only. We do not store, copy, or retain identification.
Failure to verify may result in disqualification and a redraw.

14.6 Fairness, Abuse & Misuse

We take fairness seriously.
We may void entries, remove tickets or suspend accounts if we reasonably suspect:
multi-accounting
fraudulent behaviour
automated or bulk entries
resale or trading of tickets
abusing platform mechanics or community features
If an account is banned or terminated, all unused tickets are forfeited.

14.7 System Errors & Adjustments

If a technical issue, software fault, or exploit results in incorrect ticket allocations, we may adjust, remove or reverse those credits without notice.

14.8 Ticket Expiry

Ticket expiry periods may apply to promotional or campaign-specific tickets.
Expiry terms, if applicable, will be shown on the relevant promotion or draw page.
Expired tickets are automatically removed and cannot be reinstated.

14.9 Prize Conditions

Prizes are non-transferable, non-exchangeable and have no cash alternative unless we explicitly agree in writing.
We may substitute a prize of equal or greater value if the advertised item becomes unavailable.
If a prize includes a bicycle, the winner is responsible for:
choosing correct size and suitability
assembly and setup if delivered boxed
maintenance, servicing, and ongoing safety checks

14.10 Delivery

Prizes are delivered free of charge to a valid UK address.
If delivery is required outside the UK, additional charges, customs duties or taxes may apply unless otherwise stated on the draw page.
We are not responsible for courier delays or customs processing times.

14.11 Claiming Prizes

Winners will be contacted using the details linked to their SHIFTA account.
If we cannot reach a winner, or they fail to respond within 14 days, or cannot provide a valid delivery address, we reserve the right to withdraw the prize and redraw.

14.12 Liability

We are not responsible for entries that fail due to technical issues or user error.
Except for liability that cannot be excluded by law, SHIFTA will not be responsible for:
any loss, damage, or injury from entering a draw or accepting a prize
any tax or duty payable on a prize

14.13 Changes & Cancellation

We may cancel, suspend or amend a draw if necessary due to fraud, technical failure, misconduct, or events beyond our control.

14.14 No Guarantee of Winning

Purchasing or earning tickets increases the number of entries you hold.
It does not guarantee selection, odds, or any particular outcome.

14.15 Community First

SHIFTA is built to reward participation, not exploitation.
We will always adjust our rules to protect real people who contribute positively to the platform.

15. Data protection & privacy (UK GDPR, DPA 2018)

We process personal data as a controller under the UK GDPR and Data Protection Act 2018. Summary:
• Data we collect: account data, identity/verification data (via Stripe), listings and messages, orders and payments, device/usage data.
• Lawful bases: contract (to run your account and orders), legal obligation (AML/KYC), legitimate interests (fraud prevention, platform improvement), consent (marketing where you opt‑in).
• Sharing: payment processing via Stripe; optional ID verification; logistics partners; analytics providers; fraud‑prevention services; law enforcement where required.
• Transfers: if we transfer data outside the UK, we use appropriate safeguards (UK IDTA or equivalence).
• Retention: we keep data only as long as needed for the purposes above and to meet legal/regulatory requirements. Typical retention: account data for life of the account + 6 years; transaction data for 6 years for tax/audit; dispute records for 6 years.
• Rights: access, rectification, erasure, restriction, portability, objection, and complaint to the ICO. Contact privacy@shifta.bike.

See our full Privacy Policy for operational detail.

16. Intellectual property & user content

• SHIFTA’s name, brand, logos and platform design are protected. Don’t copy or misuse them.
• When you upload content (photos, text), you grant SHIFTA a non‑exclusive, worldwide, royalty‑free licence to host, display and use that content to operate the platform and promote your listings. You promise you own or have rights to that content and it doesn’t infringe anyone’s IP.
• We may remove content that breaches these Terms or the law.

17. Platform availability & security

We aim for smooth running, but uptime isn’t guaranteed. Maintenance, outages or third‑party issues can happen. We’ll act reasonably to restore service.
Security: don’t attempt to hack, scrape, inject, or otherwise interfere with SHIFTA. We may use rate‑limiting, monitoring and anti‑fraud tools to protect the platform and our users.

18. Liability & Indemnities

Platform Provided “As Is”
The Shifta platform and services are provided on an “as is” and “as available” basis. We do not guarantee that the platform will be uninterrupted, secure, or error-free. Access may be suspended or restricted for maintenance, upgrades, or events beyond our control.

Marketplace Items
Shifta is a marketplace. We do not manufacture, own, test, or guarantee the items listed on the platform.
Responsibility for the quality, safety, legality, accuracy, and fitness for purpose of any item rests solely with the Seller.
Any claims, disputes or remedies relating to an item are strictly between Buyer and Seller.

Exclusions Required by Law
Nothing in these Terms excludes or limits liability for:
• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any other liability which cannot lawfully be excluded or limited under the Unfair Contract Terms Act 1977 or other applicable law

Limits on Our Liability
To the maximum extent permitted by law:
• Our total liability to you for any claim relating to the platform or services will be limited to the total fees you have paid to us in the 12 months before the claim arose, or the purchase price of the item giving rise to the claim (whichever is lower).
• We will not be liable for any indirect, incidental or consequential loss, including loss of profits, data, goodwill, business opportunities, or anticipated savings.
• We are not liable for delays or failures caused by events outside our reasonable control (force majeure).

User Content & Third Parties
We are not responsible for content uploaded by users (including listings, reviews or messages), or for third-party services accessed through Shifta.
We do not endorse, warrant or assume responsibility for any third-party websites, apps, products or services that may be linked to or from Shifta.

Indemnity by Sellers
Sellers (Verified or Casual) agree to indemnify, defend and hold Shifta, its directors and employees harmless against all claims, losses, damages, fines, penalties, costs and expenses (including reasonable legal fees) arising out of or connected to:
• Their listings, sales or marketing of items
• Product safety or compliance failures
• Infringement of intellectual property rights
• Misrepresentation, fraud, or unlawful activity

Indemnity by Users
All users (Buyers and Sellers) agree to indemnify Shifta against losses and costs arising from misuse of the platform, breach of these Terms, or violation of law.

19. Suspension, Termination & Consequences

Grounds for Suspension or Termination
We may suspend or terminate accounts at our discretion if we reasonably believe there has been:
• Breach of these Terms or our Community Standards
• Fraud, deception, or attempted abuse of the platform
• Non-payment of fees owed to us
• Repeated poor buyer outcomes (such as disputes, chargebacks or unresolved complaints)
• Legal or regulatory risk to us or our users

We may permanently ban accounts that sell stolen or counterfeit goods, or that endanger other users.

During Investigation
We may restrict access to some or all account features while we investigate issues.
We may withhold payouts or freeze balances if transactions are under review, or if there are outstanding claims, disputes, or fees.

Money & Balances
We may deduct or withhold sums from your account to cover:
• Outstanding platform fees or commissions
• Chargebacks, refunds or buyer compensation
• Fines, penalties, or other costs caused by your breach of these Terms

If your account is terminated with a negative balance, you remain liable to pay any sums owed.

Closing Your Account
You can close your account at any time unless there are open disputes, outstanding fees or active investigations.
Closing an account does not affect rights and obligations that have already arisen.

Effect of Termination
Suspension or termination may result in:
• Loss of access to your account and any stored content
• Loss of rewards, tickets, or pending prize draw entries
• Loss of ability to buy or sell through the platform

We may preserve account information as necessary for legal, regulatory, or fraud-prevention purposes, even after closure.

20. Changes to these Terms

We can update these Terms. We’ll give reasonable notice for material changes (for example by email or platform notice). Continued use after changes means you accept the new Terms.

21. Miscellaneous

Severability: if a clause is unlawful, the rest still stands.
No waiver: if we don’t enforce a right, we can still enforce it later.
Assignment: we can assign our rights and obligations; you need our consent to assign yours.
Entire agreement: this document is the whole agreement about your use of SHIFTA (supplemented by any specific policies referenced here).
Third‑party rights: nobody else has rights under this contract (Contracts (Rights of Third Parties) Act 1999).

22. Governing law & jurisdiction

These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction.

23. Contact details

Support: support@shifta.bike
Disputes: disputes@shifta.bike
Privacy: privacy@shifta.bike
Postal: SHIFTA Bike Ltd, Unit 3 Enterprise Complex, Walmgate, York, YO1 9TT.

24. Change log

15 Oct 2025 – Version 1.0 – First full issue of Master Terms & Conditions.

Legal references (non-exhaustive): Consumer Rights Act 2015; Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; Payment Services Regulations 2017; Money Laundering Regulations 2017; Data Protection Act 2018 and UK GDPR; Electronic Commerce (EC Directive) Regulations 2002; Consumer Protection from Unfair Trading Regulations 2008; General Product Safety Regulations 2005; Unfair Contract Terms Act 1977; Contracts (Rights of Third Parties) Act 1999; VAT Act 1994; Price Marking Order 2004; Trade Marks Act 1994; Electrical Equipment (Safety) Regulations 2016; Supply of Machinery (Safety) Regulations 2008; ASA/CAP Code.

Annex A – Verified Seller Code of Practice
Verified Sellers are businesses or traders who have completed SHIFTA’s verification (KYC/AML via Stripe Connect). By being Verified, you agree to comply with the following code, in addition to the main Terms:

1. Provide accurate business identity and contact details (Electronic Commerce (EC Directive) Regulations 2002).
2. Deliver items within the promised timeframe and communicate promptly with Buyers.
3. Honour consumer rights: 14-day cooling-off (Consumer Contracts Regulations 2013), faulty goods remedies (Consumer Rights Act 2015).
4. Refunds: process within 14 days of agreement or receipt of returned goods.
5. Safety: only sell goods that comply with UK safety standards (General Product Safety Regulations 2005).
6. Taxes: comply with VAT Act 1994 and provide VAT invoices if registered.
7. Insurance: maintain product liability and public liability cover (recommended).
8. Breaches: repeated failures may result in suspension or termination of Verified status.

Annex B – Casual Seller Rules
Casual Sellers are private individuals listing items occasionally. The following apply:

1. You must only sell items you legally own and are entitled to sell.
2. Items must be described honestly, with clear photos.
3. No counterfeit or stolen goods (Trade Marks Act 1994; Theft Act 1968).
4. Consumer cooling-off rights usually don’t apply to private sales, but items must match the description (Misrepresentation Act 1967).
5. If your sales activity is frequent or business-like, SHIFTA may require you to upgrade to Verified Seller status.
6. SHIFTA may remove listings or hold payouts if fraud or stolen goods are suspected.

Annex C – Prohibited & Restricted Items
To keep the platform safe and lawful, the following are prohibited:

– Stolen bikes or parts (Theft Act 1968).
– Counterfeit goods (Trade Marks Act 1994).
– Unsafe or recalled products (General Product Safety Regulations 2005).
– Helmets past expiry, cracked frames, compromised forks.
– Non-compliant lithium batteries and chargers (Electrical Equipment (Safety) Regulations 2016).
– Weapons or items intended to cause harm.

Restricted items (allowed only with proof of compliance):
– E-bikes with lithium batteries (must meet EN15194 and UK road regulations).
– Chargers with UKCA/CE certification.
– Lights, reflectors, and safety equipment meeting BS/EN standards.

Annex D – SHIFTA Logistics Terms
When Sellers choose SHIFTA Logistics, the following apply:

1. Risk: SHIFTA takes responsibility for goods while in its custody. Risk passes to Buyer upon delivery.
2. Packaging: Sellers must package goods safely; SHIFTA may reject unsafe packaging.
3. Liability cap: SHIFTA’s liability for loss/damage in transit is capped at the sale price or courier insurance limits, whichever is lower.
4. Delivery times: estimates are given but not guaranteed. Force majeure may delay deliveries.
5. Excluded zones: extra charges apply for remote UK locations; these are shown at checkout.
6. Insurance: Sellers may buy additional insurance for higher-value items.

Annex E – Rewards & Prize Draw Terms
SHIFTA may run prize draws and rewards. Rules:

1. Free entry. No purchase necessary though available.
2. Open to UK residents aged 18+ (unless otherwise stated). Employees of SHIFTA excluded.
3. Details published: how to enter, deadlines, prizes, winner selection method.
4. Winners picked randomly and notified within 14 days. (CAP Code compliance).
5. Prizes non-transferable; substitutes may be offered if unavailable.
6. SHIFTA’s decision final, subject to manifest error.
7. Entries suspected of fraud or multiple accounts may be voided.

Annex F – Privacy & Data Use (Expanded)
In line with the Data Protection Act 2018 and UK GDPR:

1. Data collected: account info, payment details (via Stripe), verification data, usage logs, device data.
2. Lawful bases: contract (orders), legal obligation (AML), legitimate interests (fraud prevention), consent (marketing).
3. Retention: account data for life of account + 6 years; transaction data for 6 years; dispute data 6 years.
4. Sharing: Stripe (payments), logistics partners, fraud prevention services, analytics, law enforcement if required.
5. Transfers: outside UK with safeguards (UK IDTA, adequacy).
6. Rights: access, rectify, erase, restrict, object, port, complain to ICO.
7. Contact our DPO at privacy@shifta.bike.

Annex G – Dispute Resolution & ADR
Disputes process:

1. Submit by email with order number, description, evidence.
2. We acknowledge in 2 Working Days; decision in 10 Working Days (unless complex).
3. We may request further evidence or expert reports.
4. If unresolved, you may escalate to an Alternative Dispute Resolution provider approved under the Consumer Rights (Competent Authorities and Information) Regulations 2015.
5. ADR is optional and doesn’t affect your right to go to court.
6. Each party bears its own costs unless the ADR scheme states otherwise.